Shipping Policy

Our candles are handcrafted with care, which means that during pre-order periods, it is not immediately available for shipping. Please keep this in mind when placing your order. 

The expected shipping date is always stated on our website.

Instead, we will begin crafting your candle especially for you upon receiving your order :)

Once your candle is ready, it will be shipped according to the estimated delivery times below.

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Order Processing

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​We process all orders within 1-2 business days (Monday to Friday, excluding public holidays). During peak seasons or sales periods, processing times may be slightly longer. Once your order has been processed, you will receive a shipping confirmation email with tracking details.

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Shipping Locations

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We ship from the Netherlands to various destinations worldwide. If your country is not available at checkout,                               to check for possible shipping options.

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Shipping Costs & Delivery Times

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Shipping costs is calculated at checkout based on the weight of the order and the delivery location. In some cases, there may be an option to choose a preferred delivery method. Delivery times depend on the destination and the selected shipping method. Currently, we are offering shipping to the following countries:

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• Netherlands            

• Belgium

• France

• Germany

• Spain

• United Kingdom

• Portugal

• Italy

• Poland

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Order Tracking

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Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. Please note that tracking updates may take some time to appear.

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Delayed, Lost, or Damaged Shipments

• If your order is delayed beyond the estimated delivery time, please check the tracking status and contact the carrier for updates.

• If your package appears to be lost or has not arrived within 2 days from the estimated delivery date, please contact us for assistance.

• We take great care in packaging our products, and the risk of damage is minimal. The box should remain intact upon arrival; if it is damaged, the responsibility for any damage lies with the courier company and you have the right to apply for a refund for a damaged product

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Incorrect Shipping Information

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Please ensure that your shipping address is entered correctly at checkout. We are not responsible for packages lost due to incorrect shipping details. If you notice an error, contact us as soon as possible, and we will do our best to update the address before the package is shipped.